<b>Welcome to the best
delivery experience!</b>
<br><b>We are happy that you
have considered us for your delivery needs. Please read this Privacy Policy
carefully, before you use our platform.</b>
<br><br>This Privacy Policy
explains how QServices Inc. t/a goCool and its subsidiaries and affiliates (“SpeedoDelivery”,
“we”, “us” or “our”) collect, use, disclose, and otherwise process personal
information in connection with our Platform. Our Platform includes: (i) our websites,
including related subdomains; (ii) our mobile, tablet and other smart device
applications and any other tools, technology and programs now or in the future;
in each case, that reference this Privacy Policy.
<br><span><br>This Privacy Policy
does <b>not</b> cover or address: the privacy practices of
Restaurants and or Service Providers including their authorized licensees and
franchisees available on our Platform.</span>
<br><br><b>We take your privacy very seriously. We ask that you read
this privacy policy carefully as it contains important information about accessing
and using the Platform. In so doing, you are agreeing with how we collect,
store, use and disclose personal information as outlined in this Privacy Policy
and Terms of Use.</b>
<br><br>1. The information we collect
about you
<span><i><u>Customers</u></i><i><u></u></i></span>
<span>When you do business with us or
register for our service as a requirement we collect the following personal
information from you: <br></span>
1.1 name;
<br>1.2 postal address, email address,
telephone number, credit card number and expiry; and
<br>1.3 gender and date of birth<br>
<br><span>Occasionally we may receive
information about you from other sources (such as credit reference agencies)
which we will add to the information which we already hold about you in order
to help us provide goods and services.<br></span>
When you add a payment card to your
goCool account, a third-party payments service provider receives your card
information. We do not store full payment card information on our servers.
<b><i><u>Couriers</u></i></b>
Registration and profile information.
When you sign up as a Cool Ryder Courier, you may provide us with certain
information, including, but not limited to your legal name, date of birth,
email address, home address, mobile number, photo ID, vehicle information. We
share this information with third-party providers who initiate background
checks on you. We may also collect information from you after sign up as is
necessary to effectively operate the Platform.
<span><i>Surveys.</i> We may offer an opportunity to
participate in surveys, promotions, or contests. When a User participates, we may
request certain information which may include name and email address.</span>
<span><i>Payment Information</i>. We receive information from potential
Cool Rydrs to provide payment and for tax purposes, including but not limited
to bank account and tax information.</span>
<b><i><u>Merchants and Partners</u></i></b>
Profile Information. A Merchant who
signs up for our Platform or a Partner who utilizes our Platform provides us
with certain information, including, but not limited to contact name, phone
number, email address, business address, hours of operation, locations, meals
information, including meal images, descriptions and price.
Payment Information. We may receive
Merchants’ bank account information to provide payment as well as any other
information necessary to facilitate payment.
2. How we will use the information
about you
We gather this information to allow
us to process your registration, process delivery requests for food, goods or
any other service. The
relevant information is then used by us, our agents and sub-contractors to
provide you with statements of your account and to communicate with you on any
matter relating to the conduct of your account and the provision of the services
required. We may also contact you about other products and service offerings
that we think may be of interest to you.
We may also use aggregate
information and statistics for the purposes of monitoring our platform usage in
order to help us develop our website and our services. We may also provide such
aggregate information to third parties. These
statistics will not include information that can be used to identify you.
From time to time we may provide
your information to our customer service agencies for research and analysis
purposes so that we can monitor and improve the services we provide. We or our
agents and sub-contractors may contact you to ask you for your feedback and
comments on our services.
3. Marketing
We and our group of companies may
also wish to provide you with information about special features of the
platform or any other service or products we think may be of interest to you.
If you do not wish to continue to receive such communications, you may opt out.
We may also want to provide you with
related information from third parties we think may be of interest to you.
We may also provide your information
to carefully selected third parties whose products or services we believe may
be of interest to you.
4. Our use of cookies and other
information-gathering technologies
<span>Cookies are text files placed on
your device to collect standard Internet log information and visitor behaviour
information. The information is used to understand how visitors behave when
they use our platforms and to compile statistical reports on website activity.
For further information about cookies visit <a target="_blank" rel="nofollow" href="http://www.aboutcookies.org/">www.aboutcookies.org</a> or <a target="_blank" rel="nofollow" href="http://www.allaboutcookies.org/">www.allaboutcookies.org</a> . You can set your browser not
to accept cookies and the above websites tell you how to remove cookies from
your browser. Note however, if you delete or choose not to accept cookies from
us, you may be missing out on certain features of the platform.</span>
<span><b>5.</b><span> <b><i><u>Referral</u></i></b></span></span>
You may be able to refer goCool
friends and relatives. To help you do this, we may request an email or phone
contact. You can direct us to send referral emails and WhatsApp messages to
persons you refer. By sending a referral, you also consent to goCool sending your
public profile image to the contacts you select to receive a referral link. By
choosing to invite a friend you are indicating that consent has been authorized
by the persons you refer. goCool will use that information to send an email
inviting him or her to visit the Platform and will store that information to
track the success of the referral program. goCool may also send marketing
emails.
6. How we protect your
information
We have put in place the following
security procedures and technical and organizational measures to safeguard your
personal information: firewalls, browser certification technology, encryption,
limited access, use of passwords as appropriate.
We will use all reasonable efforts
to safeguard your personal information. However, you should be aware that the
use of the Internet is not entirely secure and for this reason we cannot
guarantee the security or integrity of any personal information which is
transferred from you or to you via the Internet.
7. Sale of business
If Our business is sold or
integrated with another business your details may be disclosed to our advisers
and any prospective purchasers and their advisers and will be passed on to the
new owners of the business.
8. Your consent
By submitting your personal information,
you consent to the use of that information as set out in this policy.
<h3><b>9</b><span>. <b><i><u>Other Important Information</u></i></b></span></h3>
Our Platform may include third-party
integrations such as Google Maps features and content, including the Google
Maps API(s). Your use of these services is subject to their respective privacy
policies such as the Google Privacy Policy.
10. Changes to privacy policy
We keep our privacy policy under
regular review. If we change our privacy policy we will post the changes on
this page, and place notices on other pages of the website, so that you may be
aware of the information we collect and how we use it at all times.
11. Links to other websites
Our website contains links to other websites. This
privacy policy only applies to this website so when you link to other websites
you should read their own privacy policies.